Security, trust and ease of use in digital payments

A bibliographic record about Gen Z high-school students and ShopeePay addresses security, trust and usability. Without the full paper, we cannot rank their measured effects.

Make security understandable

Show customers who receives payment, the final amount and what happens after confirmation. Security claims must match actual safeguards.

Trust is built through details

Provide clear contact information, terms, order confirmation and a predictable complaint process. Avoid fake reviews and misleading trust badges.

Test usability on mobile

Review forms, prices, error messages and recovery from interrupted payments. Observe where users hesitate.